Insurance Solutions from Redwood Telecommunications

Redwood has long served the Financial Services and Insurance sectors from our base in Central London and as such we have developed a thorough understanding of the business drivers around effective communication for Insurance Brokers, Syndicates and Reinsurers. We fully appreciate this sector’s unique and dynamic requirements for an outstanding communications infrastructure and can demonstrate the value it can add to your business by showing you what we’ve done for leading organisations very similar to your own.

Organisations looking to excel and differentiate themselves in the Insurance sector need more than just a telephone system; they need a communication infrastructure that will:

Make them accessible to their clients – allowing key customers to contact the right person, first time by whatever contact media they prefer to use.

Provide flexibility in terms of location – enabling them to act as a single organisation regardless of how many offices, mobile workers or home workers they have.

Operate securely and within the controls of compliance – ensuring that all systems, data and interactions are secure from malicious acts and that every interaction can be recorded and audited.

We also appreciate your underlying business needs to:

Control costs – and as such deliver value-based solutions that reduce operating expense and maximise return on investment by leveraging all communication resources across front and back office teams regardless of location.

Increase productivity – by providing your workforce with all of the unified communication and collaboration tools they require to do their job effectively through any device at any location.

Excel at customer service – by not only improving your responsiveness to customers, but also enabling them to contact you seamlessly through the media of their choosing.

Grow revenues – by introducing ‘communication-centric’ services, increasing customer intimacy and greater collaboration between your workforce, customers and partners.

Manage risk – by ensuring you have a secure communication environment, the right business continuity management in place and the capability to record and audit every interaction.

Reduce carbon footprint – by reducing the amount of physical hardware you require in your data centre and reducing your travel needs through more effective communication, conferencing and collaboration capabilities.