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Service is core to our business. We view every project as the start of a long-term partnership with our client and provide a support and maintenance service that is both responsive and proactive.
Responsive Service – our team of highly skilled support engineers are available 24 hours a day, seven days a week. We recognise that your communications infrastructure is business-critical and as such, we provide a responsive and measured support service to the service level defined by your needs.
End-To-End Capability – whether we are supporting your complete infrastructure, or just a component of it, our support engineers understand every aspect from network to the fixed or mobile end-user device. We are therefore able to quickly identify any issues wherever they lie and assist you or your other providers to resolve these.
More Than Just Break-Fix – our team is not just there for when things break; we are there to assist you maximise the value of your communication infrastructure and applications. We see a major part of the service we provide you is as an advisor, taking your calls and answering all of your ‘what if’ and ‘how do I’ questions.
Proactive Service – we strongly believe that prevention is better than a cure and therefore you will find our service proactive. Our team is fully up-to-date with each of the technology components and will assist you in routine maintenance as well as reviewing, evaluating and advising you on what upgrades and service packs are required.