Solutions for Professional Services Organisations from Redwood Telecommunications

In order for professional services organisations like Accounting Firms, Real Estate, Legal Firms and Surveyors to be exceptional they need to have in place exceptional communication capabilities.

Many of our clients fall under the category of professional services organisations and as such we have a detailed understanding and experience of the needs of this sector. We recognise the need for flexibility; your workforce need to keep in touch and be able to effectively communicate regardless of their location or device they have access to.

To provide exceptional service to your clients, you need to ensure they are able to contact the right person, first time, every time and have in place a communications infrastructure that is dependable.

Professional services organisations looking to excel and differentiate themselves need more than just a telephone system; they need a communication infrastructure that will:

Make them instantly accessible – whether that be to clients, partners, colleagues or suppliers ensuring that every attempt to contact your organisation finds the right person first time.

Provide flexibility in terms of location – enabling you to act as a single organisation regardless of how many offices, mobile workers or home workers you have.

Have unified and dependable communications – ensuring that your workforce can communicate and collaborate by whatever communication media suites them and that this is available whenever they need it.

We also appreciate your underlying business needs to:

Control costs – and as such deliver value-based solutions that reduce operating expense and maximise return on investment by leveraging all communication resources across front and back office teams regardless of location.

Increase productivity – by providing your workforce with all of the unified communication and collaboration tools they require to do their job effectively through any device at any location.

Excel at customer service – by not only improving your responsiveness to customers, but also enabling them to contact you seamlessly through the media of their choosing.

Grow revenues – by introducing ‘communication-centric’ services, increasing customer intimacy and greater collaboration between your workforce, customers and partners.

Manage risk – by ensuring you have a secure communication environment and the right business continuity management in place.

Reduce carbon footprint – by reducing the amount of physical hardware you require in your data centre and reducing your travel needs through more effective communication, conferencing and collaboration capabilities.