Redwood Offers Support To Nortel Users

December 22nd 2009, Redwood, a leading Avaya specialist, is pleased to announce a support programme for Nortel customers following Avaya’s acquisition of the Nortel Enterprise Solutions Business.

“Customers using Meridian, Norstar, BCM, CS1000 and CS2000 telephony platforms will benefit greatly from this merging of two telecoms powerhouses.” said David Hamer, Director, Redwood Telecommunications. “Although fear, uncertainty and doubt has been spread by the competition, almost all Nortel platforms remain in development and fully supported.”

“We feel that the Avaya acquisition of Nortel offers exciting opportunities to existing Nortel users” continues David Hamer. “Avaya’s Aura solution provides an intelligent bridge across the two environments. Utilising SIP connectivity Nortel users are instantly able to gain access to Avaya’s rich set of communication applications enabling them to protect their existing investment while also advancing their communication infrastructure.”

To assist in this transition, Redwood have extended their support services offering to include full support for existing Nortel platforms. This provides Nortel users access to the exceptional support team at Redwood that will be able to provide a seamless support service for their complete communication infrastructure including network services, voice and data communications, across both Avaya and Nortel platforms.

Redwood will also be helping Nortel customers to understand the options that are available to them and explore the ‘art of the possible’ in the Redwood Lab and map out their future roadmap options.

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ABOUT Redwood

Since 1992 Redwood have been helping organisations to generate tangible business value from their voice and data communications infrastructures.

Redwood achieve this by fully understanding the needs of their core sectors: Financial Services, Insurance, Professional Services, Media and Enterprise Offices and then combining best of breed technology with exceptional service.

Redwood’s independence has enabled them to build a broad portfolio of products and services ranging from enterprise office IP telephony and network services through to specialist solutions for financial traders, contact centres and mobile workers. This enables Redwood to provide a complete solution to their clients encompassing every aspect of their communication requirements.

Redwood’s highly skilled and motivated services team work closely with clients through design, implementation, training and support to ensure that every Redwood solution meets their expectations and fully delivers the required value and benefits to their business both on day one and throughout its lifespan.

Headquartered in London, Redwood's 24 hour Customer Service Centre and network of field-based engineers enables us to service our clients nationally and internationally