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Whether you have a small customer-facing team, or an established contact centre within your organisation, Redwood is able to help you increase the productivity while improving the quality of service that you deliver to your customers.
Here are just three ways in which we are helping our clients.
We provide contact centre-specific applications for Avaya, Mitel and Microsoft that enable you to intelligently queue and route calls, emails, SMS and web-chat interactions to the most appropriate person within your organisation. We enable our clients to reduce wait times, repeat calls and average handle time, generating a fast return on investment and improved customer experience.
Through the use of automated outbound dialling we are able to increase the number of customers successfully contacted each day with a possibility of up to 400% productivity improvements.
We also help our clients to improve the effectiveness of their workforce and the service they deliver through recording each interaction for both compliance and quality monitoring purposes, improving consistency of service and ensuring that business is conducted in the right way.
Call us on the number below if you would like an online presentation.